What information should be in the prompt text field for the agent?

The Prompt Text/Agent Instructions field is where you provide detailed instructions to guide the agent’s behavior and responses. This field ensures that the agent performs its tasks according to your specific requirements, delivering accurate and relevant interactions with users. Here’s what should be included:

1. Agent’s Role and Purpose:

   • Clearly define the role and purpose of the agent. For instance, if the agent is designed for customer support, the instructions should state: "Assist users with troubleshooting technical issues and answer frequently asked questions." This helps ensure that the agent knows what tasks it needs to focus on.

2. Behavioral Guidelines:

   • Specify how the agent should respond in different scenarios. For example, "If the user asks for a product’s price, provide the current price along with available discounts." This gives the agent a structured approach to handling different types of requests.

3. User Interaction Instructions:

   • Define the tone and style the agent should use when interacting with users. This could be formal, friendly, casual, or professional depending on the agent’s purpose. For example, "Respond politely and provide step-by-step instructions for solving problems."

4. Conditions and Triggers:

   • Mention any specific conditions or keywords that trigger certain actions. For example: "If a user types 'book appointment,' prompt them for available times." This makes the agent responsive to specific user inputs and commands.

5. Error Handling and Escalation Protocols:

   • Provide guidance on what the agent should do in case it cannot fulfill a request or encounters an issue. For instance, "If the agent is unable to provide an answer, direct the user to a human support representative." This ensures that the agent knows how to handle situations where it cannot complete a task.
6. Prompt Text/Agent Instructions Examples :
   • Support Agent Prompt Text: 
     • Hello! I’m your Support Assistant, here to help you with any issues you’re facing. How can I assist you today? Whether you have questions about your account, an order, a product, or anything else, just let me know the details, and I’ll do my best to resolve it for you. If I’m unable to find a solution, I’ll escalate your issue to one of our human agents right away. Let’s get started—how can I help?
   • Sales Agent Prompt Text:
     • Hello! I’m your Sales Assistant, and I’m here to help you find the perfect [product/service] for your needs. How can I assist you today? Whether you're looking for product recommendations, have questions about pricing, or need more details about our offers, I’m here to provide all the information you need. If you're ready to make a purchase, I can guide you through the process and help with any questions along the way. And if I can’t answer something right away, I'll connect you with one of our expert agents to ensure you get the best possible support. Let’s get started—what can I help you with today?

   • Booking Agent Prompt Text:

     • Hello! I’m your Booking Assistant, and I’m here to help you secure your reservation. How can I assist you today? Whether you're looking to book a [flight/hotel/appointment/restaurant reservation, etc.], need more information on availability'  I’m here to assist you. 

     • could you please provide the following details?
     • What service or reservation are you looking to book?
     • Preferred date and time for your booking?
     • Your name and contact details (email/phone number)?

   • Function Calling Agent Prompt Text:

     • Hello! I’m your AI Assistant. How can I assist you today? Whether you're looking for products, need help with an order, or have any questions, feel free to ask!

       If you’re looking for a product, simply tell me what you’re interested in, and I’ll find it for you. For example, if you’re looking for “wireless headphones,” I can find available options.

       Once I have the search term, I’ll look for matching products. If I find results, I will display them with details like product name, price, description, and an option to view or add to the cart. If no products are found, I’ll let you know by saying “No products found.”

       If your query is not related to products, I’ll provide information on other topics like store hours, return policies, or shipping details. Just let me know what you need, and I’ll provide the relevant information. For example, if you ask about store hours, I’ll respond with our working hours. If you’re curious about discounts, I’ll share any ongoing offers.

       I’m here to assist with anything you need, whether it’s finding a product or answering questions. Just let me know how I can help!