Hi agency owners!
Today, I’m thrilled to announce our upcoming series focused on a critical aspect of client management: website support. If you’ve ever been bombarded with last-minute requests or late-night calls that disrupt your personal time, you know the struggle. It’s time to talk about implementing a real support ticket system—not just for your sanity but to elevate your customer service to new heights.
In this series, we’ll explore the benefits of a dedicated support system, share insights on selecting the right one, and discuss how to tailor it to your agency’s evolving needs. From managing statuses and internal team communication to integrating with project management systems, we’ll cover it all. Plus, we’ll talk about our own journey, including our unique Support Ticket Reminders module and how our ClickUp integration has streamlined our operations.
Stay tuned as we dive into the world of support systems, and let’s transform the way we handle client requests together.